美亚购入 ASUS 华硕 Transformer Book T100HA-C4-GR 笔记本 售后维权记录

看了张大妈推送的一些帖子，终于决定下手买个便携笔记本。个人不是那个专业的，所以对电脑不是很懂，只是知道SSD开机启动貌似比传统硬盘快。

#有货自远方来# 美亚入手 4G内存+64G 版 华硕ASUS T100HA 变形本

同样购自美亚， 价格方面直邮约331刀，但考虑到还有信用卡18%的返现，到手也不会超过2k人民币。

ASUS Transformer Book T100HA-C4-GR 10.1-inch 2 in 1 Touchscreen Laptop$299美国亚马逊

但当我收到货后，却发现

这货写的是EMMC啊。自行百度，StorageSamsung CGND3R eMMC, 64 GB。

再看ASUS 美国官网 - 也是 64GB eMMC 。我又自行搜索了一下，好像emmc 也属于SSD，可他为什么不直接写emmc呢？ 在美亚搜索SSD ，出来的可不是emmc

于是乎，找美亚售后，发邮件说他网页描述不准确，有问题，会误导消费者的。美亚回复：To help you with this, I have checked and seen that the descriptions say that the item has "64GB SSD with Windows 10 pre-installed" 看来他们也没意识到这个问题。于是我就截图给他，说你这是emmc，不是ssd。

对方回复：I'm sorry to know about the wrong item you received for your order #Orderxxxxx7. I understand that you want to return the item.

As per the concern, I'm afraid to tell you that unfortunately we are unable to send a pre-paid return mailing label to "China".

Please send the item back to us at the address below via an economical air mail method, and let us know what your return shipping costs were through the link below so we can refund you this expense. 要我寄回去，我说寄回去来不及了，我得出差了，而且这是你们的错位描述造成的。

对方回复的很干脆，我都来不及反应：I'm sorry to hear about the problem you've had with your ASUS Transformer Book T100HA-C4-GR 10.1-inch 2 in 1 Touchscreen Laptop.

I'm forwarding your complaint along with your comments to the concern department so that they'll come to know about the problem.

I'm confident that they'll check in this prime issue and look for a positive solution as we are committed to provide you the world class services from our end.

Looking into the details and to make things right for you instantly, I've requested a refund of $331.66 to your original payment method. You'll see the refund in the next 2-3 business days.

Further, I don't want you to again get into the hassle of returning the item. In this case there is no need to return the item. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

In this case, I request you to return to our website and place a new order for the item again with "One-Day Shipping". Please contact us after placing the order and as an one time exception, we'll issue you a refund for the shipping charges, but the item should be "Ships from and sold by Amazon.com" or "Fulfilled by Amazon". 还没怎么着来，就说给我退款，然后也不要你退货了，但要求你再从我这里买一个是SSD存储的。 ——看来他们还是没意识到，根本不存在SSD存储的asus T100 笔记本。于是我就发邮件告诉他们，

美亚的反应很迅速，商品不能购买了，说是在核实中

硬盘的描述改成了 flash memory solid state, 应该是闪存盘的意思吧？ 不转的就是固态的？然而这个时候我收到了full refund 。其实我也不想白占人便宜，拿了人家东西不给钱的，于是再发邮件，回复依然很迅速：Hello,
Thank you for letting us know that you want to keep the wrong item you received.
However, to resolve your problem, I have two options for you,
2. A 20% discount on the item on keeping it(We will retro charge you less 20% on your order)
3. A full refund on a return ( we will pay the return shipping charges) 于是我选了折扣，但不是8折，我说我的信用卡本身就返现18%，和20%差不多，于是美亚就给了7折 ，且看回复：Hello,

I understand your concern regarding to discount on this order. I'd love top you.
To make things right for you, I'd like to offer you 30%discount on this item price. If it acceptable to you. please write us back. we'll happy to issue you refund.

谁能告诉我I'd love top you怎么翻译？ 我喜欢上你？

继续回复：Hello,
I do understand your concern. I'll definitely help you.
As our previous representative promised, please place a new order and write back to us with the order number so that we'll reduce the item price to $xxx. Therefore no need to concern about it.解决方式居然是要我再下一个订单，于是我就又下了一个，而且告诉他这个新订单应该without shippment and import fees ，因为不需要邮寄了。下单之后告诉客服订单号，然后他们会给改价格。

Thanks for writing us back with the order number.

As requested, I have changed the price to $xxx for the item as we honored you the same price.

Now you will only be charged $xxx for the item.

On a personal level, I highly appreciate your patience, cooperation and understanding in this matter. 就个人而言，我十分欣赏你在这件事中表现出来的耐心、合作和理解，

It is our privilege to have you as our valued customer & we want to make sure you are always taken care of. 我们将会永远关注你，做为我们的尊贵的客户。（ 这个尊贵的客户会有优惠吗？)

总结：至此可以告一段落，帖子发出来并不是告诉大家可以去要折扣退款，而是说明美亚的客服的确很好，反应迅速有耐心。最终我留下了商品，因为我想要的ssd是不存在的，虽然之前他商品描述是有问题的，会误导消费者，我完全可以抓住这个问题要求免单，但我也没想要不给钱白占，而是我们协商了一个discount。我想如果都来占便宜，他们对中国的售后政策会不会有变化，变得不如以前好了。总而言之，美亚的客服是我见过最好的，也希望能够保持下去。